In the unlikely event that you find that your order is incorrect, incomplete or damaged on delivery please notify our Customer Services Team immediately by phone 202.854.9654.

In order to claim a credit or refund please retain your order for inspection or send photo evidence alongside proof of purchase to chicascustomcreations@gmail.com. The refund will be processed within 24 hrs of the verification and will be sent to the payment method you used at checkout.

Chica's delivers items only by courier in our local markets. We do ship our cupcake mixes and other retail items. To place an order for shipping, order online or call our dedicated order line at (202) 854-9654..